CCK has released its inaugural report on the Quality of Service (QoS) for cellular mobile networks in Kenya.

The 2009/2010 QoS report analyses the performance of the four mobile phone firms in accordance with the eight Key Performance Indicators (KPIs) agreed upon between the Commission and the operators. The parameters include call completion rate, call set up success rate, dropped calls, blocked calls and speech quality.

The operators were also evaluated on handover success rate, call set up time, and signal strength.

According to the report, Airtel Kenya (former Zain) attained a compliance level of 87.5% out of the expected minimum overall performance target of 80%.  Essar Telecom (K) Ltd recorded a compliance level of 50%, compared to Safaricom and Orange Telkom Kenya who tied at 37.5%.

CCK has already provided the mobile operators with the measurement results and issued them with appropriate notices to remedy any non-conformity with the QoS standards within three months in line with the terms and conditions of their licences.

The Commission shall continue carrying out regular assessment of the QoS of the licensed mobile operators with a view to assisting consumers make informed choices in the mobile telecommunications market. The arising assessment results shall be published in the CCK website.

The full report can be found at:
 
http://www.cck.go.ke/consumers/other_info/downloads/Cellular_Mobile_Qualit_Service_Performance_Assesment-2010.pdf