The Commission has discounted claims by some sections of the industry that the methodology used to measure the QoS was still under discussion.

In a statement to the media, CCK Director General Charles J.K. Njoroge disclosed today that CCK shared the QoS measurement methodology with mobile operators on August last year following extensive discussions and subsequent gazettment of the QoS parameters and targets.
  
“The operators have had all the time to study and raise any issue with the methodology… Therefore the complaint regarding the timing of the report and methodology used to carry the assessment is not only dishonest but unfounded,” said Mr. Njoroge.

The Director-General advised operators who had not met the set QoS targets to focus on upgrading their QoS performance instead of engaging in unnecessary complaints.   He said the Commission would continue carrying out the annual QoS measurements and publish the results so that consumers can make informed decision in the market.

He said CCK would in future levy penalties on operators who fail to meet the minimum QoS standards. Section 83 (A) 1 of the Kenya Communications Amendment Act, 2009, empowers CCK to levy a Kshs500,000 penalty on operators and service providers who fail to meet the set QoS thresholds. 

Mr. Njoroge also rubbished the pretext of insufficient spectrum, saying good service quality was largely dependent on proper network planning and optimization rather than deployment of additional spectrum which is a scarce resource globally.
 
He said there were many countries with more mobile telecoms operators than Kenya where licensees share the same amount of spectrum to deliver much better quality while having more subscribers than any of the network operators in Kenya.

Click here for the Press Statement