Contact Us
Tel:
+254 (20) 4242000
0727 531278 / 531279
Fax:
+254 (20) 4451866
Email:
info@cck.go.ke
HOME
ABOUT US
What We Do
Vision and Mission
Organization Structure
Board of Directors
Corporate Social Responsibility
Our Service Charter
Photogallery
SERVICES
Industry
Consumers
LICENSING AND FEES
Telecommunications
Overview
Licensing Procedures
Market Structure
License Application Forms
Compliance Forms
Licensee Register
FAQs
Frequency Spectrum
Overview
Licensing Procedures
Spectrum Fees
License Application Forms
National Frequency Allocations
FAQs
Broadcasting
Overview
Licensing Procedures
License Fees
Market Structure
License Application Forms
Licensee Register - TV
Licensee Register - Radio
Transmitter Sites
FAQs
Electronic transactions
Overview
Licensing Procedures
License Fees
Market Structure
License Application Forms
Licensee Register
FAQs
Numbering
Overview
Numbering Issuance Procedures
National Numbering Plan
Numbering Application Form
FAQs
Type Approval
Overview
Type approval Procedures
Type Approval Fees
Type Approval Application Forms
Type Approved Equipment
Type Rejected Equipment
Postal and Courier
Overview
Licensing Procedures
License Fees
Market Structure
License Application Forms
Compliance Form
Licensee Register
FAQs
STATUTES AND REGULATIONS
Overview
Sector Policy
Sector Legislation
Sector Regulations
Industry Codes of Practice
Rulings and Determinations
UNIVERSAL ACCESS
Overview
Purpose of the Fund
Fund Administration
How does the USF work?
Projects
Tenders
Reports
PUBLICATIONS AND STATISTICS
Publications
Research
Statistics
Consumers
Consumer Protection
Internet Services
Telephone Services
Other Useful Information
Complaints Form
Frequently Asked Questions
Ask a Question
News Updates
CCK issues statement on alarming SMS message...
Commission issues determination on interconnect rates for fixed and mobile phone services...
SIM card registration deadline extended to August 31...
Mobile subscribers to enjoy number portability services soon...
Home
»
Consumers
» Complaints Form
Complaints Form
Your complaint is really important to us. Please fill in the form below then submit.
COMPLAINANTS DETAILS
Full Names:
Email Address:
Phone:
City/Town:
Nature of Business or if Personal/Individual:
SERVICE PROVIDER DETAILS
(Please indicate details of the service provider you are complaining about)
Name of Organization
Email Address:
Phone:
City/Town:
Nature of Business:
Type of Complaint:
---Please select complaint type---
Billing Disputes
High Tarrifs
Service Interaption
Quality Of Service
Service Provisioning Delays
False And Misleading Advertisments
Intrusion Of Privacy
Health And Saftey
Poor Customer Service
Access To Emergency Services
Access To Customer Care Services
Nature of the Complaint:
Have you exhausted the complaints mechanism provided by your service provider?:
Yes
No
(If No, kindly forward your complaint to your service provider)
If Yes above, Kindly indicate date you reported complaint to your service provider, reference number given by your service provider and the remedy sought:
COMPLAINANT DECLARATION
Declaration:
I / We hereby declare that the information provided is true
Verification Code:
Featured Video
Licensee Login
Login here to submit your compliance returns online.
Username:
Password:
Forgot Password?