Communications Commission of Kenya
Contact Us
Phone Tel: +254 (20) 4242000
0727 531278 / 531279
Fax Fax: +254 (20) 4451866
Email Email: info@cck.go.ke
  • HOME
  • ABOUT US
    • What We Do
    • Vision and Mission
    • Organization Structure
    • Board of Directors
    • Corporate Social Responsibility
    • Our Service Charter
  • SERVICES
    • Industry
    • Consumers
  • LICENSING AND FEES
    • Telecommunications
      • Overview
      • Licensing Procedures
      • Market Structure
      • License Application Forms
      • Compliance Forms
      • Licensee Register
      • FAQs
    • Frequency Spectrum
      • Overview
      • Licensing Procedures
      • Spectrum Fees
      • License Application Forms
      • National Frequency Allocations
      • FAQs
    • Broadcasting
      • Overview
      • Licensing Procedures
      • License Fees
      • Market Structure
      • License Application Forms
      • Licensee Register - TV
      • Licensee Register - Radio
      • Transmitter Sites
      • FAQs
    • Electronic transactions
      • Overview
      • Licensing Procedures
      • License Fees
      • Market Structure
      • License Application Forms
      • Licensee Register
      • FAQs
    • Numbering
      • Overview
      • Numbering Issuance Procedures
      • National Numbering Plan
      • Numbering Application Form
      • FAQs
    • Type Approval
      • Overview
      • Type approval Procedures
      • Type Approval Fees
      • Type Approval Application Forms
      • Type Approved Equipment
      • Type Rejected Equipment
    • Postal and Courier
      • Overview
      • Licensing Procedures
      • License Fees
      • Market Structure
      • License Application Forms
      • Compliance Form
      • Licensee Register
      • FAQs
  • STATUTES AND REGULATIONS
    • Overview
    • Sector Policy
    • Sector Legislation
    • Sector Regulations
    • Industry Codes of Practice
    • Rulings and Determinations
  • UNIVERSAL ACCESS
    • Overview
    • Purpose of the Fund
    • Fund Administration
    • How does the USF work?
    • Projects
    • Tenders
    • Reports
  • PUBLICATIONS AND STATISTICS
    • Publications
    • Research
    • Statistics
Consumers
  •  Consumer Protection
  •  Internet Services
  •  Telephone Services
  •  Other Useful Information
  •  Complaints Form
  •  Frequently Asked Questions
  •  Ask a Question
News Updates
  • Mobile subscribers to enjoy number portability services soon...
  • Zain Issued with 3G License...
  • It’s now mandatory to register your SIM card...
  • Government inaugurates the Broadcasting Content Advisory Council...
Home »  Consumers

Consumers Services

Print This Email This
 

Consumer Information

Consumer Protection

  • The role of the Commission in Consumer Protection
  • The Consumer Education Outreach Program
  • Consumer Rights and Responsibilities
  • How To Make a Complaint Regarding Communication Equipment or Services
  • Electromagnetic Energy and Human Health

 

Internet Services

  • What To Know About Internet Services
  • Productive Use of The Internet
  • Internet Service Options
  • Internet Security and Privacy
  • Children and The Use Of Internet

 

Telephone Services (Mobile and Fixed Line services)

  • Wireless Phone Technologies
  • Choosing a Mobile Phone Service
  • Buying a Mobile Phone
  • Children and The Use Of Cell-Phone
  • Mobile Phone Etiquette
  • Mobile Phone Security
  • Premium Rate Services

 

Other Useful Information

  • How To Make a Complaint Regarding Communication Equipment or Services
  • Quality of Service
  • Telecommunications Tariffs
  • Warranties and Service Level Agreement
  • Consumer Outreach Activities (Events)
  • Customer Satisfaction Survey
  • Number Portability

 

Featured Video
Featured Video
Licensee Login
Login here to submit your compliance returns online.
Username:
Password:
 Forgot Password?
RSS
Bookmark and Share
Home|Contact Us|Sitemap|Feedback|Privacy Policy|Terms of Use|Staff Email
Copyright © 2010   Communications Commission of Kenya   All Rights Reserved.