Purpose of the Charter
The Commission’s Customer Service Charter sets out to the public the service experience that can be expected in dealing with the Commission and its staff. It is a demonstration of the Commission’s commitments to the public and a reflection of the Commission’s dedication to excellence, fairness in licensing and regulating the ICT industry.
The Customer Service Charter outlines the rights and responsibilities of the public and the procedure to follow if the Commission’s service standards are not met. It also provides a feedback process, so as to obtain information from the Public on how well the Commission is performing and how it can improve its service. A Client Feedback Form is provided as part of the Charter.
This charter was developed by the Commission with various stakeholders to ensure it remains current and continues to communicate the client service standards effectively. This charter also serves as a statement of commitment that the Commission intends to live up to its mandate.
What We Do
